Quality of Care

As a premier provider of community based, family oriented health care, Schoolcraft Memorial Hospital believes it can best maintain this level of service through a customer focus, where we continually strive to understand and exceed the expectations of customers.  This focus is enabled through effective communication systems, staff education, team building, quality improvement, work redesign and an empowered work force.


Patient services at Schoolcraft Memorial Hospital are provided through an organized and systematic process designed to ensure the delivery of safe, effective, and timely care and treatment in an atmosphere that promotes respect and caring.


Schoolcraft Memorial Hospital is committed to the ongoing improvement of the quality of care its patients receive, as evidenced by the outcome of that care.  The organization continuously strives to exceed the expectations during a patient’s stay.


Schoolcraft Memorial Hospital has partnered with Arbor Associates for patient satisfaction.  Arbor Associates is a company that measures patient satisfaction of patient expectations.  After being a patient at SMH, you may randomly be chosen to participate in a brief telephone interview.  Our goal is to continuously improve all aspects of our service to the community, including your satisfaction.  If you are called by Arbor Associates, please take a few minutes to answer the questions.


Our goal is to address any unmet need or expectation.  We invite you to share your concerns with the staff caring for you or with the supervisor of the department.  Our Chief Quality and Patient Safety Officer is also available to talk with you.  We take all patient/family concerns very seriously and make changes to processes where we can, so that we can better serve our patients.



Read what clients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski


5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps


5 out of 5 stars