Quality of Care & Patient Satisfaction

As a premier provider of community based, family oriented health care, Schoolcraft Memorial Hospital believes it can best maintain this level of service through a customer focus, where we continually strive to understand and exceed the expectations of customers.  This focus is enabled through effective communication systems, staff education, team building, quality improvement, work redesign and an empowered work force.

 

Patient services at Schoolcraft Memorial Hospital are provided through an organized and systematic process designed to ensure the delivery of safe, effective, and timely care and treatment in an atmosphere that promotes respect and caring.

 

Schoolcraft Memorial Hospital is committed to the ongoing improvement of the quality of care its patients receive, as evidenced by the outcome of that care.  The organization continuously strives to exceed the expectations during a patient’s stay.

 

Schoolcraft Memorial Hospital has partnered with Press Ganey for patient satisfaction.  Press Ganey is a company that measures patient satisfaction of patient expectations.  After being a patient at SMH, you may randomly be chosen to participate in a brief survey.  Our goal is to continuously improve all aspects of our service to the community, including your satisfaction.  If you receive a survey via text or mail from Press Ganey, please take a few minutes to answer the questions.

 

Our goal is to address any unmet need or expectation.  We invite you to share your concerns with the staff caring for you or with the supervisor of the department.  We take all patient/family concerns very seriously and make changes to processes where we can, so that we can better serve our patients.

Please notify our Director of Compliance & Quality / Civil Rights Coordinator if you have any concerns. 

Name:  Kim Shiner

Phone:  906-341-1870

Email:  kshiner@scmh.org

 

 

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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

Listened to my concerns and gave me options to help with my problems
Simply the best!!
I had my first visit with Andrew Anderson. He was very knowledgeable and took time to answer all my questions. He was up on all new meds for my condition and side effects. Definitely a good experience.
Dr. Rayner explained everything very well and the procedure was painless.
Wonderful very understanding
All went well with the visit.
After 5 years of suffering this serious buzzing inside my head...from a severe case of covid in 2019...the same covid the ceo of Texas roadhouse caught also...he had buzzing in his head so bad it was tinnitus....well look the story up c how the outcome was for him.....now for myself I've been suffering for so long with no answers also....its ruining my life....so I heard Dr.Raynor has years of experience and practiced at mayo clinic and I felt with those credentials I could finally get some answers...I did get some...he gave me a hearing test...and like I've been saying for years ,I'm not hearing it...it's inside my head....I've been laughed at...made fun of in my home town from friends and family saying I'm crazy....so now because of Dr Raynor I at least know now I'm not hearing it....so Dr Raynor is suggesting the next step taking a brain scan...mri...and I'm so excited finally someone is taking me seriously and taking steps to get to the bottom of it! And that's all I want is it to go away....I didn't ask for this...I didn't ask for 2 bouts of covid where I was brought to the brink of death both times...fired from my job by the same clueless foreman...that also thought I was crazy and it was just me being useless on the job...when I was struggling and fighting to hold on to my morgage...my livelihood...only to be fired and refusing to believe that covid was even real....it's real....so Dr Raynor is the first Dr to take me seriously....he also recommended acupuncture!... I'll try anything at this point...so you asked me how my experience was at school craft memorial hospital...is I rate it as a 10.....and want to thank Dr Raynor and his staff...they where very welcoming and nurse Kelly was the first person I talked to and she was compassionate and understanding the suffering I was going threw after I told her this big long debacle of a story...she encouraged me to get services to help me cause I had no where to turn after being fired 2 times....I have a hard time focusing and thinking just to get threw every day...trying to ignore this stupid buzzing....so yes after getting off the phone with nurse Kelly and she told me thar Dr Rayner was the best I finally after 5 years had some hope and she said they would get to the bottom of this problem and after visiting the facilities and taking seriously for once...I feel there is hope now....Thankyou!
They did amazing and gave me answers really fast
Was very comfortable with Jen Casey. Very personable and she explained things so thoroughly. I feel confident in her dealing withy heart issues! Thank you, Jen!
Dr. Rayner and his team were fantastic with my surgery!!
It was wonderful. She took time to listen and answered all my questions. Made me feel very good to be treated so well.
Smooth visit. Great care as always.
Dr Raynor was thorough, explained things regarding my treatment in an unhurried manner. Dr Raynor answered all my questions completely and treated me with respect and concern. I feel I will be well cared for and am confident that I’ve chosen an excellent surgeon.
Doc has an awesome bedside manner and quickly diagnosed my issue
I had surgery yesterday.
Dr Bambach made me feel very comfortable. So lucky to have him at SCMH.
From time I came through the doors,
to the operating room, reception, nurses
What great crew of employees you have
at SCMH
THANK YOU
Lynn Norton.
Very kind and knowledgeable. His calendar was very full, so he went above and beyond to fit me in to see his PA for two week follow-up.
We have had our share of ER visits this year and are always happy to hear Dr Vix is at ER. He is compassionate and caring yet a very good Dr!
Dr. Vicks is professional and very compassionate. We appreciate his care very much.
Dr. Vix was the happiest ER doctor I've ever met, knowledgeable and very likeable
Dr. Rayner and his staff were absolutely amazing. Very good experience being there highly recommend.
Dr Vix is the best he's step by step with you he's the best that's happen to our ER and the staff there today was awesome good job keep up the good work....
Excellent care !
He was amazing!
Very efficient !
Thorough and pleasant t to talk with!
I had cardiac tests done. All staff was professional and great at explaining procedure , assuring comfort . They were also kind cared for my comfort.
Dr. Hoeve is an amazing provider. He is knowledgeable, compassionate and kind. He took time to answer all of my questions throughly and never made me feel rushed. He and his staff provide the kind of care I haven’t seen in decades. 10/10 recommend!