The Cornerstone Program at Schoolcraft Memorial Hospital (SMH) is a framework providing organizational alignment of strategic initiatives through goal setting that creates and sustains a culture of excellence for both patients and employees. The Program ties employees together to the organization’s mission and vision. It gives them a sense of purpose through the ability to see the “big picture” and know how every individual job at SMH contributes to the whole. The Program balances the priorities of the organization through the use of six pillars that identify specific areas of focus which are the main tenets for any well run organization. The Cornerstone Program is the foundation for the pillars which hold up and support the hospital’s strategic plan. Each pillar is unique and creates an area of focus for the organization. Monitoring all of the pillars ensures a well-balanced organization. Success in one pillar often leads to success in another pillar because there are inherent traits that create synergy amongst the pillars. For example, an increase in patient satisfaction may lead to an increase in market share that leads to an increase in profits.
The six pillars of the Cornerstone Program are listed below:
1.) People: Pillar that focuses on strategies to improve employee satisfaction.
2.) Finance: Pillar that focuses on strategies to improve the organization’s finances.
3.) Growth: Pillar that focuses on strategies to increase market share of existing services or explore new services.
4.) Service: Pillar that focuses on strategies to improve patient satisfaction.
5.) Quality: Pillar that focuses on strategies to improve quality.
6.) Community: Pillar that focuses on strategies to enhance and maintain relationships within the Community and show the organization as a community leader.
There are several employee teams that are responsible to create and implement strategies related to SMH’s goals and strategic plan. All employees of SMH are encouraged to join a Cornerstone Team at some time during their employment. It is a responsibility that contributes directly to the mission and vision of SMH and allows employees to participate at a global level.
A. Cornerstone Steering Committee
This Team provides stewardship of the Cornerstone Initiative for Excellence. It is made up of the Committee Chair, CEO, Chairpersons of the Cornerstone Teams, and members of the Senior Leadership Team.
B. Senior Leadership Team
This Team’s purpose is to provide strategic direction for the organization and to implement the Strategic Plan. The Senior Leadership Team will fulfill our commitment to provide quality health care to our community by providing support, guidance, and direction through the sharing of information, the provision of education, and the exchange of ideas.
C. Leadership Team
This Team’s purpose is to develop and reach departmental goals that align with organizational goals and to communicate organizational plans to employees.
D. Employer of Choice Team
This Team’s purpose is to help SMH become an employer of choice, where employees feel they are doing worthwhile work, making a difference, and finding purpose in their jobs. They oversee the employee satisfaction survey – response rate and communicating the results; then work with Steering Committee to formulate goals and action plans to improve employee satisfaction.
E. Employee Training Team
This Team’s purpose is to organize and/or present training programs that bring high quality training to employees related to the strategic initiatives of the hospital (such as growth, quality, service, etc.).
F. Community Staff Relations Team
This Team’s purpose is to organize events for both employees and the community to promote positive relationships and maintain a positive image of the Hospital.
G. Service Excellence Team
This Team’s purpose is to develop the workforce and hospital systems to achieve high levels of satisfaction of patients (and family/visitors). The Team is also responsible to develop patient communication standards.
F. Clinic Team
This Team’s purpose is to bring the Cornerstone principles directly to the RHC. This team will develop and implement processes specific to the RHC.
H. Nursing Team
This Team’s purpose is to bring the Cornerstone principles directly to the Nursing Departments. This team will develop and implement processes specific to the nursing profession.