Work Life At SMH

OVERVIEW OF THE CORNERSTONE PROGRAM

CORNERSTONE PROGRAM

The Cornerstone Program at Schoolcraft Memorial Hospital (SMH) is a framework providing organizational alignment of strategic initiatives through goal setting that creates and sustains a culture of excellence for both patients and employees. The Program ties employees together to the organization’s mission and vision. It gives them a sense of purpose through the ability to see the “big picture” and know how every individual job at SMH contributes to the whole. The Program balances the priorities of the organization through the use of six pillars that identify specific areas of focus which are the main tenets for any well run organization. The Cornerstone Program is the foundation for the pillars which hold up and support the hospital’s strategic plan. Each pillar is unique and creates an area of focus for the organization. Monitoring all of the pillars ensures a well-balanced organization. Success in one pillar often leads to success in another pillar because there are inherent traits that create synergy amongst the pillars. For example, an increase in patient satisfaction may lead to an increase in market share that leads to an increase in profits.

The six pillars of the Cornerstone Program are listed below:

1.)    People:  Pillar that focuses on strategies to improve employee satisfaction.

2.)    Finance:  Pillar that focuses on strategies to improve the organization’s finances.

3.)    Growth:  Pillar that focuses on strategies to increase market share of existing services or explore new services.

4.)    Service:  Pillar that focuses on strategies to improve patient satisfaction.

5.)    Quality:  Pillar that focuses on strategies to improve quality.

6.)    Community:  Pillar that focuses on strategies to enhance and maintain relationships within the Community and show the organization as a community leader.

CORNERSTONE TEAMS

There are several employee teams that are responsible to create and implement strategies related to SMH’s goals and strategic plan. All employees of SMH are encouraged to join a Cornerstone Team at some time during their employment. It is a responsibility that contributes directly to the mission and vision of SMH and allows employees to participate at a global level.

A. Cornerstone Steering Committee
This Team provides stewardship of the Cornerstone Initiative for Excellence. It is made up of the Committee Chair, CEO, Chairpersons of the Cornerstone Teams, and members of the Senior Leadership Team.

B. Senior Leadership Team
This Team’s purpose is to provide strategic direction for the organization and to implement the Strategic Plan. The Senior Leadership Team will fulfill our commitment to provide quality health care to our community by providing support, guidance, and direction through the sharing of information, the provision of education, and the exchange of ideas.

C. Leadership Team
This Team’s purpose is to develop and reach departmental goals that align with organizational goals and to communicate organizational plans to employees.

D. Employer of Choice Team
This Team’s purpose is to help SMH become an employer of choice, where employees feel they are doing worthwhile work, making a difference, and finding purpose in their jobs. They oversee the employee satisfaction survey – response rate and communicating the results; then work with Steering Committee to formulate goals and action plans to improve employee satisfaction.

E. Employee Training Team
This Team’s purpose is to organize and/or present training programs that bring high quality training to employees related to the strategic initiatives of the hospital (such as growth, quality, service, etc.).

F. Community Staff Relations Team
This Team’s purpose is to organize events for both employees and the community to promote positive relationships and maintain a positive image of the Hospital.

G. Service Excellence Team
This Team’s purpose is to develop the workforce and hospital systems to achieve high levels of satisfaction of patients (and family/visitors). The Team is also responsible to develop patient communication standards.

F. Clinic Team
This Team’s purpose is to bring the Cornerstone principles directly to the RHC. This team will develop and implement processes specific to the RHC.

H. Nursing Team
This Team’s purpose is to bring the Cornerstone principles directly to the Nursing Departments. This team will develop and implement processes specific to the nursing profession.

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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

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5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

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5 out of 5 stars

Listened to my concerns and gave me options to help with my problems
Simply the best!!
I had my first visit with Andrew Anderson. He was very knowledgeable and took time to answer all my questions. He was up on all new meds for my condition and side effects. Definitely a good experience.
Dr. Rayner explained everything very well and the procedure was painless.
Wonderful very understanding
All went well with the visit.
After 5 years of suffering this serious buzzing inside my head...from a severe case of covid in 2019...the same covid the ceo of Texas roadhouse caught also...he had buzzing in his head so bad it was tinnitus....well look the story up c how the outcome was for him.....now for myself I've been suffering for so long with no answers also....its ruining my life....so I heard Dr.Raynor has years of experience and practiced at mayo clinic and I felt with those credentials I could finally get some answers...I did get some...he gave me a hearing test...and like I've been saying for years ,I'm not hearing it...it's inside my head....I've been laughed at...made fun of in my home town from friends and family saying I'm crazy....so now because of Dr Raynor I at least know now I'm not hearing it....so Dr Raynor is suggesting the next step taking a brain scan...mri...and I'm so excited finally someone is taking me seriously and taking steps to get to the bottom of it! And that's all I want is it to go away....I didn't ask for this...I didn't ask for 2 bouts of covid where I was brought to the brink of death both times...fired from my job by the same clueless foreman...that also thought I was crazy and it was just me being useless on the job...when I was struggling and fighting to hold on to my morgage...my livelihood...only to be fired and refusing to believe that covid was even real....it's real....so Dr Raynor is the first Dr to take me seriously....he also recommended acupuncture!... I'll try anything at this point...so you asked me how my experience was at school craft memorial hospital...is I rate it as a 10.....and want to thank Dr Raynor and his staff...they where very welcoming and nurse Kelly was the first person I talked to and she was compassionate and understanding the suffering I was going threw after I told her this big long debacle of a story...she encouraged me to get services to help me cause I had no where to turn after being fired 2 times....I have a hard time focusing and thinking just to get threw every day...trying to ignore this stupid buzzing....so yes after getting off the phone with nurse Kelly and she told me thar Dr Rayner was the best I finally after 5 years had some hope and she said they would get to the bottom of this problem and after visiting the facilities and taking seriously for once...I feel there is hope now....Thankyou!
They did amazing and gave me answers really fast
Was very comfortable with Jen Casey. Very personable and she explained things so thoroughly. I feel confident in her dealing withy heart issues! Thank you, Jen!
Dr. Rayner and his team were fantastic with my surgery!!
It was wonderful. She took time to listen and answered all my questions. Made me feel very good to be treated so well.
Smooth visit. Great care as always.
Dr Raynor was thorough, explained things regarding my treatment in an unhurried manner. Dr Raynor answered all my questions completely and treated me with respect and concern. I feel I will be well cared for and am confident that I’ve chosen an excellent surgeon.
Doc has an awesome bedside manner and quickly diagnosed my issue
I had surgery yesterday.
Dr Bambach made me feel very comfortable. So lucky to have him at SCMH.
From time I came through the doors,
to the operating room, reception, nurses
What great crew of employees you have
at SCMH
THANK YOU
Lynn Norton.
Very kind and knowledgeable. His calendar was very full, so he went above and beyond to fit me in to see his PA for two week follow-up.
We have had our share of ER visits this year and are always happy to hear Dr Vix is at ER. He is compassionate and caring yet a very good Dr!
Dr. Vicks is professional and very compassionate. We appreciate his care very much.
Dr. Vix was the happiest ER doctor I've ever met, knowledgeable and very likeable
Dr. Rayner and his staff were absolutely amazing. Very good experience being there highly recommend.
Dr Vix is the best he's step by step with you he's the best that's happen to our ER and the staff there today was awesome good job keep up the good work....
Excellent care !
He was amazing!
Very efficient !
Thorough and pleasant t to talk with!
I had cardiac tests done. All staff was professional and great at explaining procedure , assuring comfort . They were also kind cared for my comfort.
Dr. Hoeve is an amazing provider. He is knowledgeable, compassionate and kind. He took time to answer all of my questions throughly and never made me feel rushed. He and his staff provide the kind of care I haven’t seen in decades. 10/10 recommend!