Work Life At SMH

OVERVIEW OF THE CORNERSTONE PROGRAM

CORNERSTONE PROGRAM

The Cornerstone Program at Schoolcraft Memorial Hospital (SMH) is a framework providing organizational alignment of strategic initiatives through goal setting that creates and sustains a culture of excellence for both patients and employees. The Program ties employees together to the organization’s mission and vision. It gives them a sense of purpose through the ability to see the “big picture” and know how every individual job at SMH contributes to the whole. The Program balances the priorities of the organization through the use of six pillars that identify specific areas of focus which are the main tenets for any well run organization. The Cornerstone Program is the foundation for the pillars which hold up and support the hospital’s strategic plan. Each pillar is unique and creates an area of focus for the organization. Monitoring all of the pillars ensures a well-balanced organization. Success in one pillar often leads to success in another pillar because there are inherent traits that create synergy amongst the pillars. For example, an increase in patient satisfaction may lead to an increase in market share that leads to an increase in profits.

The six pillars of the Cornerstone Program are listed below:

1.)    People:  Pillar that focuses on strategies to improve employee satisfaction.

2.)    Finance:  Pillar that focuses on strategies to improve the organization’s finances.

3.)    Growth:  Pillar that focuses on strategies to increase market share of existing services or explore new services.

4.)    Service:  Pillar that focuses on strategies to improve patient satisfaction.

5.)    Quality:  Pillar that focuses on strategies to improve quality.

6.)    Community:  Pillar that focuses on strategies to enhance and maintain relationships within the Community and show the organization as a community leader.

CORNERSTONE TEAMS

There are several employee teams that are responsible to create and implement strategies related to SMH’s goals and strategic plan. All employees of SMH are encouraged to join a Cornerstone Team at some time during their employment. It is a responsibility that contributes directly to the mission and vision of SMH and allows employees to participate at a global level.

A. Cornerstone Steering Committee
This Team provides stewardship of the Cornerstone Initiative for Excellence. It is made up of the Committee Chair, CEO, Chairpersons of the Cornerstone Teams, and members of the Senior Leadership Team.

B. Senior Leadership Team
This Team’s purpose is to provide strategic direction for the organization and to implement the Strategic Plan. The Senior Leadership Team will fulfill our commitment to provide quality health care to our community by providing support, guidance, and direction through the sharing of information, the provision of education, and the exchange of ideas.

C. Leadership Team
This Team’s purpose is to develop and reach departmental goals that align with organizational goals and to communicate organizational plans to employees.

D. Employer of Choice Team
This Team’s purpose is to help SMH become an employer of choice, where employees feel they are doing worthwhile work, making a difference, and finding purpose in their jobs. They oversee the employee satisfaction survey – response rate and communicating the results; then work with Steering Committee to formulate goals and action plans to improve employee satisfaction.

E. Employee Training Team
This Team’s purpose is to organize and/or present training programs that bring high quality training to employees related to the strategic initiatives of the hospital (such as growth, quality, service, etc.).

F. Community Staff Relations Team
This Team’s purpose is to organize events for both employees and the community to promote positive relationships and maintain a positive image of the Hospital.

G. Service Excellence Team
This Team’s purpose is to develop the workforce and hospital systems to achieve high levels of satisfaction of patients (and family/visitors). The Team is also responsible to develop patient communication standards.

F. Clinic Team
This Team’s purpose is to bring the Cornerstone principles directly to the RHC. This team will develop and implement processes specific to the RHC.

H. Nursing Team
This Team’s purpose is to bring the Cornerstone principles directly to the Nursing Departments. This team will develop and implement processes specific to the nursing profession.

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Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what clients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

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5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

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5 out of 5 stars

Berthenia AllisonBerthenia Allison ★★★★★ Dr. Rayner explains everything of the procedures and results, and also what as a patient I needed to do to follow up. I never felt that he was in a hurry during my time in the room. He was warm and approachable so when I asked him questions, he continued to answer in the same manner.Diana DavisDiana Davis ★★★★★ Excellent doctor and very thorough!Autumn BaileyAutumn Bailey ★★★★★ Vi BouchardVi Bouchard ★★★★★ DrDana Vix is very caring and helpful.Felicia ReidFelicia Reid ★★★★★ Dr. Schoenow was absolutely amazing along with the nursing care I received. I am so grateful to have these caring and compassionate professionals in our community. Thank you for providing me with top notch care and getting me the help I needed so quickly. Ed Unger was also amazing on my ambulance trip to escanaba. He talked to me the whole way and made sure I was comfortable. Thank you all!Scott CalkinsScott Calkins ★★★★★ Great personality. Explains your health care while conducting your appointment.reihasgaureihasgau ★★★★★ Dr. Bambach and his staff made sure to explain all the steps that we were going through. Everyone was courteous and very friendly and made me feel at ease.HardWay 1HardWay 1 ★★★★★ Andrew and Jodi are amazing. Entire staff have been a pleasure to deal with. Wish the facility had a 100 more like em. Healthcare isn’t cheap.EE ★★★★★ Friendly, informative, helpful. Enjoyed my visit.Response from the ownerYour 5-star review is appreciated! - Schoolcraft Memorial Hospital Administration Mark GreenoughMark Greenough ★★★★★ Dr. John is my favorite DOCTOR to go get anything done. He is Very nice and helpful and kind to all how see him . I tell everyone how needs there FEET done or anything. SUPER NICE MAN GOD BLESS HIM 🙏 AND HIS FAMILY ❤️Debra McBurneyDebra McBurney ★★★★★ Dr Homer is always very kind, friendly and professional. On of my favorite RHC providers to see. He thoroughly alleviated any concerns I had about the reason for my visit.Mary RochefortMary Rochefort ★★★★★ Response from the ownerWe appreciate your positive review of our practice!- Schoolcraft Memorial Hospital Administration Annette GilbertAnnette Gilbert ★★★★★ Very nice and caringResponse from the ownerWe are so happy to receive your kind words! Thank you! - Schoolcraft Memorial Hospital Administration Melody DuweMelody Duwe ★★★★★ Dr Niemala is An excellent doctor. He has a great “bedside manner” and very personable. I enjoy going to see him.Response from the ownerWe appreciate your kind words! - Schoolcraft Memorial Hospital Administration Patti ShermanPatti Sherman ★★★★★ Response from the ownerWe appreciate your positive review of our practice!- Schoolcraft Memorial Hospital Administration Pamela BecksPamela Becks ★★★★★ Great lady.Response from the ownerThank you for the positive review! - Schoolcraft Memorial Hospital Administration Jessie SeronkoJessie Seronko ★★★★★ Response from the ownerWe are dedicated to providing an outstanding experience at our practice. Thank you for your 5-star rating! - Schoolcraft Memorial Hospital Administration Pete MathsonPete Mathson ★★★★★ Hoevy explains everything answered all my questions he's a good Doctor School craft is gald that they have him.Response from the ownerWe are dedicated to providing an outstanding care experience at the Cardiologist practice. Thank you for your feedback! - - Schoolcraft Memorial Hospital Administration Terry DavisTerry Davis ★★★★★ As always, I get excellent care when dealing with Schoolcraft Memorial Hospital, and this time was no exception.Response from the ownerThank you for the review. We really appreciate you taking the time out of your day to share your positive thoughts about our hospital - - Schoolcraft Memorial Hospital Administration Shirley McDermottShirley McDermott ★★★★★ Response from the ownerWe are dedicated to providing an outstanding experience at our practice. Thank you for your 5-star rating! Linda TrischLinda Trisch ★★★★★ A good visit. Will check in after 6 monthsResponse from the ownerThank you for sharing your great feedback. We appreciate it! - Schoolcraft Memorial Hospital Administration js_loader