Patient Satisfaction

In our efforts to continually improve our services,
Schoolcraft Memorial Hospital has arranged for

ARBOR ASSOCIATES, INC., 

an independent survey firm, to talk with you about
patient satisfaction.

If you receive a call from ARBOR,
we would appreciate you taking a few minutes to
answer a few questions in this important survey.

Thank you.

July 18, 2013

“As part of the initiative to set goals in alignment with the organizational goals, the Medical/Surgical department chose to focus on the “Service” pillar.  Our goal was to have 93-94% of patients report overall satisfaction in our Inpatient survey by the end of the year 2013. I am happy to announce the achievement of a 100% Satisfaction score on our recent May 2013 survey conducted by Arbor Associates. A HUGE Thank You to the Nursing Staff for providing not only great care but delivery of service with our positive attitudes, teamwork, respect and privacy, customer service and ability to have fun.”  
~ Ann Bradshaw, RN  Med/Surg/ER Supervisor