Patient Satisfaction

In our efforts to continually improve our services,
Schoolcraft Memorial Hospital has arranged for

ARBOR ASSOCIATES, INC., 

an independent survey firm, to talk with you about
patient satisfaction.

If you receive a call from ARBOR,
we would appreciate you taking a few minutes to
answer a few questions in this important survey.

Thank you.

 

July 18, 2013

“As part of the initiative to set goals in alignment with the organizational goals, the Medical/Surgical department chose to focus on the “Service” pillar.  Our goal was to have 93-94% of patients report overall satisfaction in our Inpatient survey by the end of the year 2013. I am happy to announce the achievement of a 100% Satisfaction score on our recent May 2013 survey conducted by Arbor Associates. A HUGE Thank You to the Nursing Staff for providing not only great care but delivery of service with our positive attitudes, teamwork, respect and privacy, customer service and ability to have fun.”  
~ Ann Bradshaw, RN  Med/Surg/ER Supervisor

 

Read what clients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

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5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

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5 out of 5 stars