Triage In The ER

Why do we wait in the Emergency Department?

All patients presenting to the Emergency Room at Schoolcraft Memorial Hospital are triaged when they arrive.  Triage is the sorting of patients (as in an emergency room) according to the urgency of their need for care.

What does this mean?  This means that we have to treat the sickest people first.  It may be frustrating and seem unfair when you see people that arrived later than you get evaluated before you do.  The reason this happens is because the people seen first are either more ill or have a greater risk for becoming increasingly ill.  We ask that you also keep in mind that people that look fine can also be very ill. Though you are in the waiting room our highly trained staff are monitoring your condition.  It may just be a quick visual exam, the nurse may ask you a few questions, or you may be taken into a private area for a more detailed exam.  If you have questions or your condition has changed please ask for a nurse to evaluate you.

Why do I have to wait in a particular room?  Patient confidentiality is extremely important to us.  When people remain in the area designated to them it decreases the chance that they will see or hear information that is private and personal to our patients.  Also, due to the nature of the emergency department we have to sometimes move very quickly to respond to a sick patient.  It is important our halls are clear so we are able to respond to patients in the fastest manner possible.

Why can’t I use my cell phone?  Cell phones work on radio frequencies and there is the possibility they could interfere with medical equipment.  Also, most cell phones these days have cameras on them and we don’t want to risk the privacy of our patients, their families, or our staff.

Read what clients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

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5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

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5 out of 5 stars

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