Quality of Care & Patient Satisfaction

As a premier provider of community based, family oriented health care, Schoolcraft Memorial Hospital believes it can best maintain this level of service through a customer focus, where we continually strive to understand and exceed the expectations of customers.  This focus is enabled through effective communication systems, staff education, team building, quality improvement, work redesign and an empowered work force.

 

Patient services at Schoolcraft Memorial Hospital are provided through an organized and systematic process designed to ensure the delivery of safe, effective, and timely care and treatment in an atmosphere that promotes respect and caring.

 

Schoolcraft Memorial Hospital is committed to the ongoing improvement of the quality of care its patients receive, as evidenced by the outcome of that care.  The organization continuously strives to exceed the expectations during a patient’s stay.

 

Schoolcraft Memorial Hospital has partnered with Press Ganey for patient satisfaction.  Press Ganey is a company that measures patient satisfaction of patient expectations.  After being a patient at SMH, you may randomly be chosen to participate in a brief survey.  Our goal is to continuously improve all aspects of our service to the community, including your satisfaction.  If you receive a survey via text or mail from Press Ganey, please take a few minutes to answer the questions.

 

Our goal is to address any unmet need or expectation.  We invite you to share your concerns with the staff caring for you or with the supervisor of the department.  We take all patient/family concerns very seriously and make changes to processes where we can, so that we can better serve our patients.

Please notify our Director of Compliance & Quality / Civil Rights Coordinator if you have any concerns. 

Name:  Kim Shiner

Phone:  906-341-1870

Email:  kshiner@scmh.org

 

 

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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

Jen was very thorough, and informative, I look forward to seeing her again
Dr. Vix Is an excellent doctor. It is very obvious that he loves what he does in helping people. I was very appreciative at the help that I got from him yesterday and through the next few days.
He is amazing and you should keep him on staff as long as he wants to work whatever the cost
Fast, Friendly and efficient.
There was a long wait due to the phones being down and an emergency flight but otherwise everything was great I ripped some stitches and they patched me right up
The Dr took time to go overy MRI with me and explain in detail his thoughts. I wish all Drs were like this again. I would recommend him without hesitation.
He is extremely thorough and amazing! Makes you feel comfortable and confident every step of the way.
Listens, Explains, Pleasant, On time
Friendly and seems to check on my numbers. I really appreciate the follow up on my blood tests.
Dr Vix’s is fantastic, personal, friendly, knowledgeable, fun, caring. Compassionate, easy to communicate with.
His whole team was fantastic. Everything he did was quick and easy. Would definitely refer to anyone in the U.P.
Dr Anderson is clear and succinct. He speaks to the patient even when a guardian is present. He is wonderfully suited for his role.
Dr Rayner was very informative and answered all my questions. He was very good to work with.
Once again Dr Hovey was very good as he reviewed my findings and explored options for treatment. Very comfortable with him.
Dr. Vix did everything in his power to get me out of the ER as quickly as possible, even though every bed was full.
Everything was right on time. All of the staff is very professional, courteous, and friendly. They had everything they needed. Jeremy, the CRA, was thorough and complete and addressed all of my medical history. Dr. Bambach discussed the procedure and reviewed risks and benefits. my recovery was uneventful. After 24 hours, I am feeling great. I have minor incisal pain that requires no medication. Was as good of an experience a surgery could be.
He was very knowledgeable and very courteous
I'm thankful to have Dr Hoeve as my cardiologist. He has always listened to my thoughts and concerns and helps adjust my meds and advise to my advantage..He puts my mind at ease with my concerns...
He was great and right to my issue. I had to wait 3 hours so I know they were very busy.
Great doctor, really listens. Highly recommend.
Helpful and caring from top to bottom ❣️
Dr Fanous is very personable and informative. I really like him alot.
Just amazing care staff is amazing 😊 Dr. Niemela is a amazing doctor and has the best nurse 😊 highly recommended
Was great
Dr Rayner is very good!