Quality of Care & Patient Satisfaction

As a premier provider of community based, family oriented health care, Schoolcraft Memorial Hospital believes it can best maintain this level of service through a customer focus, where we continually strive to understand and exceed the expectations of customers.  This focus is enabled through effective communication systems, staff education, team building, quality improvement, work redesign and an empowered work force.

 

Patient services at Schoolcraft Memorial Hospital are provided through an organized and systematic process designed to ensure the delivery of safe, effective, and timely care and treatment in an atmosphere that promotes respect and caring.

 

Schoolcraft Memorial Hospital is committed to the ongoing improvement of the quality of care its patients receive, as evidenced by the outcome of that care.  The organization continuously strives to exceed the expectations during a patient’s stay.

 

Schoolcraft Memorial Hospital has partnered with Press Ganey for patient satisfaction.  Press Ganey is a company that measures patient satisfaction of patient expectations.  After being a patient at SMH, you may randomly be chosen to participate in a brief survey.  Our goal is to continuously improve all aspects of our service to the community, including your satisfaction.  If you receive a survey via text or mail from Press Ganey, please take a few minutes to answer the questions.

 

Our goal is to address any unmet need or expectation.  We invite you to share your concerns with the staff caring for you or with the supervisor of the department.  We take all patient/family concerns very seriously and make changes to processes where we can, so that we can better serve our patients.

Please notify our Director of Compliance & Quality / Civil Rights Coordinator if you have any concerns. 

Name:  Kim Shiner

Phone:  906-341-1870

Email:  kshiner@scmh.org

 

 

Patient/Visitor Info

Find A Provider Pay My Bill

Your Trusted First Choice

Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
IMG_5598
3F8419B5-F11F-4FCF-A8A7-B3C6A037DD2F
Drone overview lake
Rural Health Clinic Exterior
1119_12v2
IMG_0146
ER-Waiting-Room
IMG_3672
IMG_0001
Atrium2
9351980530_462d2ee751_h
9351979310_473cf970ef_k
drone overview 1
62CADCEA-4F61-4799-AD6E-DCE843A20C9D
F30AA05E-024D-4FAA-AE5E-B6978B0BFB65
IMG_5603
IMG_0231 (1)
IMG_1413
PlayPause
previous arrow
next arrow

Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

Excellent physician with a great, caring personality
Everyone is always nice and professional and treat you like a real person not just a case number. They explain everything and make you feel comfortable.
My procedure went very well. All in my experience were professional and very helpful. Dr. Bambach was complete and professional. He completed my procedure and very quickly sent me a detailed report of his findings. I'm very pleased with the total experience there.
Doing good
Wonderful very pleasant. Great staff very informative and kind
He was very helpful ,he explained what was giving me so much pain and ordered test to confirm his diagnosis the next morning his Nurse called and let me know what was happening and he sent Dr.Adair an emergency notice to get me seen ASAP
Had a 3 inch cut in my stomach from a circular saw, he was great, easy going and gentle. Great care, and he explained everything really well!
Very pleasant personality very informative!
I saw Doctor Schoenow on 9/3/25. All the support staff were very prompt and supportive. Specialists described what they were doing and why. Dr. Shoenow took time to explain what he thought was going on with me and what he planned to do to explore the causes. A couple times he stopped at my room to apologize for the wait, describe what was going on, and offer projected time frames. Before discharge, he reviewed his findings, recommended treatment, recommended follow-up with my primary physician, and responded to my questions.
His demeanor was professional, friendly, and contributed to stress-reduction.
Dr. Niemela was very knowledgeable and friendly, and he patiently listened to my complaints. He offered numerous treatment options, and gave me a cortisone shot that day. He also gave me instructions for several stretches and ice massage. I will definitely return to him when needed.
Jen was very thorough, and informative, I look forward to seeing her again
Dr. Vix Is an excellent doctor. It is very obvious that he loves what he does in helping people. I was very appreciative at the help that I got from him yesterday and through the next few days.
He is amazing and you should keep him on staff as long as he wants to work whatever the cost
Fast, Friendly and efficient.
There was a long wait due to the phones being down and an emergency flight but otherwise everything was great I ripped some stitches and they patched me right up
The Dr took time to go overy MRI with me and explain in detail his thoughts. I wish all Drs were like this again. I would recommend him without hesitation.
He is extremely thorough and amazing! Makes you feel comfortable and confident every step of the way.
Listens, Explains, Pleasant, On time
Friendly and seems to check on my numbers. I really appreciate the follow up on my blood tests.
Dr Vix’s is fantastic, personal, friendly, knowledgeable, fun, caring. Compassionate, easy to communicate with.
His whole team was fantastic. Everything he did was quick and easy. Would definitely refer to anyone in the U.P.
Dr Anderson is clear and succinct. He speaks to the patient even when a guardian is present. He is wonderfully suited for his role.
Dr Rayner was very informative and answered all my questions. He was very good to work with.
Once again Dr Hovey was very good as he reviewed my findings and explored options for treatment. Very comfortable with him.
Dr. Vix did everything in his power to get me out of the ER as quickly as possible, even though every bed was full.
Everything was right on time. All of the staff is very professional, courteous, and friendly. They had everything they needed. Jeremy, the CRA, was thorough and complete and addressed all of my medical history. Dr. Bambach discussed the procedure and reviewed risks and benefits. my recovery was uneventful. After 24 hours, I am feeling great. I have minor incisal pain that requires no medication. Was as good of an experience a surgery could be.
He was very knowledgeable and very courteous