Triage In The ER

Why do we wait in the Emergency Department?

All patients presenting to the Emergency Room at Schoolcraft Memorial Hospital are triaged when they arrive.  Triage is the sorting of patients (as in an emergency room) according to the urgency of their need for care.

What does this mean?  This means that we have to treat the sickest people first.  It may be frustrating and seem unfair when you see people that arrived later than you get evaluated before you do.  The reason this happens is because the people seen first are either more ill or have a greater risk for becoming increasingly ill.  We ask that you also keep in mind that people that look fine can also be very ill. Though you are in the waiting room our highly trained staff are monitoring your condition.  It may just be a quick visual exam, the nurse may ask you a few questions, or you may be taken into a private area for a more detailed exam.  If you have questions or your condition has changed please ask for a nurse to evaluate you.

Why do I have to wait in a particular room?  Patient confidentiality is extremely important to us.  When people remain in the area designated to them it decreases the chance that they will see or hear information that is private and personal to our patients.  Also, due to the nature of the emergency department we have to sometimes move very quickly to respond to a sick patient.  It is important our halls are clear so we are able to respond to patients in the fastest manner possible.

Why can’t I use my cell phone?  Cell phones work on radio frequencies and there is the possibility they could interfere with medical equipment.  Also, most cell phones these days have cameras on them and we don’t want to risk the privacy of our patients, their families, or our staff.

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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

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5 out of 5 stars

Dr Vix’s is fantastic, personal, friendly, knowledgeable, fun, caring. Compassionate, easy to communicate with.
His whole team was fantastic. Everything he did was quick and easy. Would definitely refer to anyone in the U.P.
Dr Anderson is clear and succinct. He speaks to the patient even when a guardian is present. He is wonderfully suited for his role.
Dr Rayner was very informative and answered all my questions. He was very good to work with.
Once again Dr Hovey was very good as he reviewed my findings and explored options for treatment. Very comfortable with him.
Dr. Vix did everything in his power to get me out of the ER as quickly as possible, even though every bed was full.
Everything was right on time. All of the staff is very professional, courteous, and friendly. They had everything they needed. Jeremy, the CRA, was thorough and complete and addressed all of my medical history. Dr. Bambach discussed the procedure and reviewed risks and benefits. my recovery was uneventful. After 24 hours, I am feeling great. I have minor incisal pain that requires no medication. Was as good of an experience a surgery could be.
He was very knowledgeable and very courteous
I'm thankful to have Dr Hoeve as my cardiologist. He has always listened to my thoughts and concerns and helps adjust my meds and advise to my advantage..He puts my mind at ease with my concerns...
He was great and right to my issue. I had to wait 3 hours so I know they were very busy.
Great doctor, really listens. Highly recommend.
Helpful and caring from top to bottom ❣️
Dr Fanous is very personable and informative. I really like him alot.
Just amazing care staff is amazing 😊 Dr. Niemela is a amazing doctor and has the best nurse 😊 highly recommended
Was great
Dr Rayner is very good!
Dr Vix was great!! Personable & efficient!!
I give him a 5 out of 5! I'm not a Doctor type of person, but he made me feel comfortable right out the gate. Very friendly and professional! Got right to the point and really helped me figure out what was causing my pain! Excellent visit and Doctor!!
Very pleasant personality very informative!
DOCTOR Rayner Absolutely 💯 Great... Bedside manner fantastic.... Made a nervous Grandma at peace... Amazing outcome... Job well done. I recommend highly... Thank you...
Dr. Niemela diagnosed and did surgery on a tendon tear and bone spur on my foot. There had been pain for over a year with each step, and it was more severe as time went on, and even waking me throughout the night. The successful surgery eliminated the pain immediately! No pain to speak of, and the follow-up care was top notch. Thank you Dr. Niemela and staff! Photo one week after surgery.
Dr Stephen clear and chearful in his diagnoses, treatment and directions to the patient.
Very thorough & explains everything he’s doing. Chloe is very friendly checking up on me.
It's always a pleasant visit when see I Dr. Hoevee and this was no exception. And shout out to Clio who is also great!
Very thorough in explaining and seemed like he generally cared