Schoolcraft Memorial Hospital Partners with Phreesia to Improve Check In Experience

January 25, 2024

 

Schoolcraft Memorial Hospital has partnered with Phreesia to streamline patient access. The trial phase includes the Rural Health Clinic with the hope of including other outpatient departments in the near future. Our new check in process will be called SMH PRECHECK.

 

 

We plan to introduce this new technology April 23rd, 2024. This new technology allows our patients to check in online prior to their appointment and pay for their copays in advance. Patients will be able to confirm appointments via text message or email and check in prior to their visits.  Patients can check-in from any smartphone, tablet or computer or from the privacy of their own home. Registering from a personal device saves time and ensures information is always up to date.

Important Features of SMH PRECHECK:

• Detailed Appointment Reminders (Text & Email)
• Improved Check In Process
• Electronic Forms and Consents
• Insurance Eligibility Checker
• Pre-collection of Copays
• ***Self Scheduling for RediCare Appointments Coming Soon***

 

FAQ

Who qualifies for SMH PRE-CHECK?

As long as we have a current email address and cell phone number on file, patients will be able to use mobile check-in.

Is an app required in order for patients to use SMH Precheck?

NO. Patients do not have to download an app to utilize this technology.  

Do I still need to report to the Registration desk? Am I able to do everything online?

YES. Patients will still check in at the desk to confirm their registration was completed correctly and report that they have arrived.  

Am I able to pay for my appointment in advance?

YES. Patients have the option to pay their copay in advance.  Credit cards are not processed until the patient is checked in on the day of their appointment.

Is SMH PRECHECK the only way to check in?

NO. Patients can choose to forgo the mobile check in and report to our check in desks as they normally would.

Do all appointments and providers use SMH Precheck?

Patients who have appointments with Onsite Specialists or Visiting Specialists (Not employed by SMH / Not Using Cerner) will not receive appointment reminders or prompts for pre-registration. Currently, only our Rural Health Clinic family medicine providers will utilize this system. 

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